Consultations are by appointment unless you have an urgent need. Please call us on 9598 7688. Urgent medical problems will be dealt with promptly. "Walk-ins" will be offered the next available appointment. Appointments are made at 15 minute intervals. If you have a complex medical problem or require an insurance or pre-employment medical, please advise our reception. Longer consultation (30 minutes) times are available so please request this at the time of booking. If you or a family member requires an interpreter, we can organise this for you. Once again, please request this at the time of scheduling your appointment. Our reception staff will attempt to contact you if there is any unforeseen cancellation of a session or if your doctor has been called away. You are always welcome to call 15 - 20 minutes before your allotted consultation time and ask if your doctor is running on time.


Can be made in person by telephone or online

Missed Appointments

If you are unable to keep an appointment it is very important that you call us at least two hours beforehand to cancel. This enables us to give your time to another patient. We are often heavily booked and have to tell patients that there are no appointments available.

Home Visits

Home visits are available for our regular patients whose condition prevents them from attending the surgery and live within a reasonable distance from the clinic. Doctors in the practice can be contacted during normal surgery hours. A message will be taken and you will be advised by the reception staff when it is likely that the doctor can return your call. Your call will always be put through to the doctor or nurse in an emergency. Calls will be screened by the reception staff who may ask some questions to ascertain the nature of your request.

After hours appointments

Southend Medical Centre provides 24 hour care for patients. The Melbourne Medical Locum Services provides a complete back up after hours facility for your doctor. For care outside of our clinic hours (when we are closed) please call 9429 5677 or 13 SICK

Mental Health Treatment Plans

A Mental Health Treatment Plan is a support plan for someone experiencing mental health issues. Mental health treatment consultations are long appointments. If your doctor believes you qualify for additional support, a Mental Health Treatment plan will be prepared and you may qualify for 10 sessions with a Psychologist that will attract a Medicare rebate. We can also offer you up to 5 visits in a calendar year with our Mental Health nurse by preparing a GP Management plan.

GP Management Plans (Care Plans)

If your doctor diagnoses you to be having a chronic medical condition, a GP management plan can be prepared. This plan will give you access to Allied Health professionals that are deemed helpful in managing your condition. You will be eligible for a maximum of 5 subsidised visits per calendar year.

Health Assessments & Action Plans

We offer a range of Medicare rebated health assessments such as;

Telehealth Appointments

You can book telehealth appointments through our online booking system or by contacting the reception. In addition to normal consults, you can also have Mental Health Treatment Plans or GP Management Plans (Care Plans) through telehealth consultations.

  • - 45 – 49 year health assessments
  • - Over 75 years health assessments
  • - 40 – 49 years diabetes risk assessment
  • - Asthma action plans