245 Hampton Street,Hampton, Vic, 3188
Phone: (03) 9598 7688
Fax: (03) 9521 9289
ABN 72 446 901 724
Monday & Wednesday: 8.00am to 7pm
Tuesday: 9.00am to 7pm
Thursday: 9.00am to 5pm
Friday: 8am to 5pm
Saturday: 9.00am to 11.30am
Sunday & Pub. Hol. - Closed
Times are subject to change
By accessing this website (www.southendmedicalcentre.com.au), you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.
Ethical Basis for Practice
To provide services without discrimination and respecting the privacy and rights of all patients.
Management of your Personal Health Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
At times some information may be transferred to national or state registries (eg ACIR for immunisation, PapScreen Victoria) in order to improve health care or for preventive care activities (eg Diabetes).
If you have a problem we would like to hear about it. Please feel free to talk to your doctor, our Manager and any receptionist. You may prefer to write to us or use our complaints sheet in waiting room. We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside of the surgery there are several options available including The Medical Registration Board, AMA or Health Care Complaints Commission at Level 30, 570 Bourke Street, Melbourne, VIC 3000. Tel: 03 8601 5222 or Regional Freecall number: 1800 136 066.
If another language other than English is spoken only, please bring a family member or friend to interpret (if this acceptable to you) or an interpreter can be contacted at the time of consultation.
(A fee is applicable, please enquire at reception)
When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user's browser type. We also collect specific information regarding the user's session on our website. This includes items such as the date and time of the visit and the pages viewed.
Non-personally identifiable information (non-PII) is collected to allow us to analyze how our website is used and to improve the content and service the website provides.
Personally identifiable information is collected for analysis to improve the content of the website and the services we provide the user.
Southend Medical Centre owns the collected information and will not sell, trade, or rent the information to others.
Southend Medical Centre utilizes industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24 hour premise monitoring are also employed. Finally, access to PII is limited to a small number of personnel and on a need-to-know basis.
Southend Medical Centre's web site contains links to other internet web sites. Southend Medical Centre neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-Southend Medical Centre web sites.