Southend Medical Centre

245 Hampton Street,Hampton, Vic, 3188

Phone: (03) 9598 7688

Fax: (03) 9521 9289

ABN 72 446 901 724


Monday & Wednesday: 8.00am to 7pm

Tuesday: 9.00am to 7pm

Thursday: 9.00am to 5pm

Friday:  8am to 5pm

Saturday: 9.00am to 11.30am

Sunday & Pub. Hol. - Closed

Times are subject to change

Privacy Policy

Southend Medical Centre takes seriously the privacy of those that visit our web site. We have established this Privacy Policy to communicate what information we collect and how that information is used and safeguarded.


By accessing this website (www.southendmedicalcentre.com.au), you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.


Ethical Basis for Practice

To provide services without discrimination and respecting the privacy and rights of all patients.


Management of your Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

At times some information may be transferred to national or state registries (eg ACIR for immunisation, PapScreen Victoria) in order to improve health care or for preventive care activities (eg Diabetes).


Your Rights

If you have a problem we would like to hear about it. Please feel free to talk to your doctor, our Manager and any receptionist. You may prefer to write to us or use our complaints sheet in waiting room. We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside of the surgery there are several options available including The Medical Registration Board, AMA or Health Care Complaints Commission at Level 30, 570 Bourke Street, Melbourne, VIC 3000. Tel: 03 8601 5222 or Regional Freecall number: 1800 136 066.


Language Difficulties

If another language other than English is spoken only, please bring a family member or friend to interpret (if this acceptable to you) or an interpreter can be contacted at the time of consultation.

(A fee is applicable, please enquire at reception)

What information is collected, and why?

How is the information used?

Are "Cookies" used on the website?

When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user's browser type. We also collect specific information regarding the user's session on our website. This includes items such as the date and time of the visit and the pages viewed.



Non-personally identifiable information (non-PII) is collected to allow us to analyze how our website is used and to improve the content and service the website provides.


Personally identifiable information is collected for analysis to improve the content of the website and the services we provide the user.


Southend Medical Centre owns the collected information and will not sell, trade, or rent the information to others.

"Cookies" are small pieces of information that are placed on a web user's hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a Web site transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many major Web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of the Southend Medical Centre site if you do so.

How is personally identifiable information safeguarded?

Southend Medical Centre utilizes industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24 hour premise monitoring are also employed. Finally, access to PII is limited to a small number of personnel and on a need-to-know basis.

Links to other web sites

Southend Medical Centre's web site contains links to other internet web sites. Southend Medical Centre neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-Southend Medical Centre web sites.